FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

May I get some samples from your side?

Yes, of course. We’d like to provide 10-1000 g free sample to you, which depends on product you need. For freight, your side need to bear, but we will refund you after you place bulk order.

What is your MOQ?

Usually our MOQ is 1 kg, but sometimes it also is flexible and depends on product.

What kinds of payment is available for you?

We recommend you pay by Alibaba, T/T or L/C, and you can also choose to pay by PayPal, Western union, MoneyGram if the value is less than USD 3000. Besides, sometimes we also accept Bitcoin.

How about lead time?

For small quantity, the goods will be sent to you within 1-3 working days after payment.
For larger quantity, the goods will be sent to you within 3-7 working days after payment.

How long I can get my goods after payment?

For small quantity, we will deliver by courier(FedEx, TNT, DHL, etc) and it usually will cost 3-7 days to your side. If you
want to use special line or air shipment, we can also provide and it will cost about 1-3 weeks.
For large quantity, shipment by sea will be better. For transport time, it needs 3-40 days, which depends on your location.

What’s your after-sales service?

We will inform you progress of the order, such as product preparation, declaration, transportation follow-up, customs clearance assistance, etc.